If you are having any issues with your fire in warranty please follow this link to obtain a service call from Dimplex
Please ensure you have the model no, serial no.
"underneath water sump within fire"
Date of Purchase and Postcode to hand as these questions will be asked to proceed
If you would like a repair out of warranty follow this link
If you need to obtain spares this link may help
or Call Dimplex Customer Service on 0844 879 3588
or complete the online form